Non-Emergency Issues

VoIP Customers:

For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please call the 9-1-1 Data Operations team at

(800) 961-5566

You can also e-mail the team at E911_support@cable.comcast.com .

XFINITY Mobile:

For Non-Emergency static location information, please call the Legal Response Center at

(877) 249-7306

You can also e-mail the team at LRCEscalations@comcast.com

 

For emergency/real-time device location information, please call the Verizon Legal Response Center at

(800) 451-5242 prompt 4