Comcast Network VoIP Customers:
For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please call the 9-1-1 Data Operations team at
(800) 961-5566
You can also e-mail the team at E911_support@cable.comcast.com
or you can send a fax to the team at
(303) 247-3018
Xfinity Mobile:
For Non-Emergency static location information, please call the Legal Response Center at
(877) 249-7306
You can also e-mail the team at LRCEscalations@comcast.com
For emergency/real-time device location information for Xfinity Mobile Customers, please call the Verizon Legal Response Center at
(800) 451-5242 prompt 4