Non-Emergency Issues

Comcast Network VoIP Customers:

For Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions, please call the 9-1-1 Data Operations team at

(800) 961-5566

You can also e-mail the team at

Xfinity Mobile:

For Non-Emergency static location information, please call the Legal Response Center at

(877) 249-7306

You can also e-mail the team at

For emergency/real-time device location information for Xfinity Mobile Customers, please call the Verizon Legal Response Center at

(800) 451-5242 prompt 4